Community Executive

Information

We are looking for an experienced Community Executive who is passionate about game products that customers love. This includes moderating and monitoring forums, social media, designing community engagement programs, and reporting community feedback as well as issues.

Responsibilities

• Provide comprehensive reports on community feedback, issues, concerns and trends to stakeholders in order to address the communities’ needs.
• Actively participate in the creation of content and messages to be published through our websites, forums, community streams, and social media outlets; lead the design and execution of designated games (or all) of our community engagement programs with internal teams.
• Work closely with our community partners, such as fan sites and influencers, external forums and social media destinations for our brands, as well as every volunteer network.
• Constantly monitor community feedback, communicate with the community and influencers to build up and maintain a strong and positive ecosystem.
• Ensure all departments are working towards developing a clear and healthy relationship with our communities.

Requirements

• Bachelor’s degree or equivalent experience
• Good knowledge of live and online game service/operations
• Proactive and strong problem-solving ability
• Able to manage multiple priorities in a fast-paced environment
• Strong responsibility and organizational skills
• Excellent interpersonal and communication skills
• Detail oriented with strong writing and documentation skills
• Ability to maintain composure in adverse situations
• Preferably a gamer at heart and has passion to do.